Two employees at the front of the store just having a prolonged conversation between themselves, beyond the closed (non)- Service Desk.
One young man, in the very back of the store, fronting yogurt and chatting up the customers. Talking about majoring in accounting or microeconomics.
Easy in, easy out. Well marked aisles. Had all that I was looking for on this shopping trip.
This store might as well close a few hours earlier if they choose to have no employees interacting positively with customers. Perhaps a row of vending machines would suffice, or a sign alerting people that Walmart is right at the other end of the mall, with an enlarging grocery footprint.
ZERO cashier checkout aisles open. Only self-checkout stations are open, in the far end of the store, away from the entrance & exit.
I will never ever come to this store again! Went here tonight 11/8/17 with my husband at 830 pm. When we go to checkout there is only one man working and only one lady he was checking out. There were no other customers around us at all, the whole store was empty. We get to the register he tells us that he is closed. I asked him where else in the store can we go to checkout. There are 20 registers and not one person working. The only thing open was the self checkout. The manager and 2 other employees were standing at the customer service desk, no one doing anything. I go over to the self checkout with alot of items. The manager then says ok I will check you out by the time I was already halfway through checking out. Then a girl comes over who was just watching us checkout, continuing to say that there are no more hours that's why no one's working and that if I call and complain they will have more hours. I was so upset! I couldnt believe the level of customer service in this store, never seen anything like it. They should completely be closed down. Then im goingto be told that its not here fault that they are standing around not doing anything. I will never spend my money here ever again. Very disappointing
Opinion: If the store management doesn't care enough to have some employees responsible for customer service, it should just close. I support live cashiers because people need jobs and customers deserve and generally respond positively to even the brief human interaction of an effective and empathic store clerk. The interaction can be supportive & eye-opening for the cashier, as well. Cashiers can also be good representatives and ambassadors for their employers.
Also: all of the quart milk containers which I checked had outdated best sale dates, so I didn't buy milk.
I had to yell to them several times to get some assistance with the self-checkout kiosk.
Peanut butter was $1.19 more expensive than the same brand & size peanut butter jar which I bought recently in Walgreens. I had planned on buying some more for a baking project, but of course did not.
Other comments: the stone fruits were too hard. I thought that I'd buy one preach to give it a chance to Town, even though I was sceptical that it ever would before it would root. The necessity to look up the fruit at the self checkout kiosk convinced me it wasn't worth it. I decided that the store could keep the fruit.
A total of 3 employees were seen during my entire shopping visit.
I love stop & shop the workers are always pleasant n willing to help n answer questions. 8 yrs of shopping at Rocky Hill they know me at the deli by my order.
Will no longer be shopping here. The quality of their produce is spotty, prices are high, carts tend to be malfunctioning, too many displays blocking the aisles. Top it off with never having enough cashiers and the self checkouts are never fully functioning. It's impossible to get in and out of this place, find myself hating it more every time I go. I found another store, slightly further from me, but an overall MUCH nicer experience.
Super Stop Shop is a US Grocery Or Supermarket based in Rocky Hill, Connecticut. Super Stop Shop is located at 80 Town Line Rd, Rocky Hill, CT 06067, USA.
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